Director of Client Services and Project Manager

 

The role requires strong organizational skills, comfort in setting schedules, face time with clients and converting client requirements into functional requirements for the team. Must also have the ability to anticipate and help brainstorm resolutions during the creative process. You should be comfortable working on a variety of tasks each day and able to switch gears easily.

We provide website design and development, graphic design, email marketing, SEO, PPC, and other marketing related services for our clients. This position is the main communicator between our designers, developers and clients. The job is full-time in our Atlanta (Chamblee) office.

Requirements:
Must be an excellent communicator and detail-oriented
Strong organizational and leadership skills
Comfortable deciphering client requests and work plans to creative/web team
Ability to anticipate and help resolve issues
Motivation to hold the team accountable for deliverables
Ability to multi-task and prioritize competing demands
Ability to understand a wide range of industries and communicate with leaders from multiple industries
Ability to identify areas of growth opportunities to clients in a wide range of industries
Ability to bring in new clients (business development)
Project Planning & Coordination
Ability to set a timeline and Project Scope.
Ability to track multiple projects and provide updates to clients on a regular basis
Ability to troubleshoot issues that may come up.
Ability to resolve client issues in a timely manner
Ability to write and edit content
Client Communications
Ability to provide client training and ongoing website support
Nice to Haves: Experience / Familiarity:

Basic HTML and CSS knowledge
Experience using Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Experience using Microsoft Office Suite (Word, Excel, PPT)
Background in marketing and/or graphic and web design
Experience with Project Management software (Upbase, Asana, etc.)
Experience with Content Management Systems (WordPress)
Familiarity with Google Workspace
Experience with Google Analytics
Familiarity with social media advertising platforms (Meta Business)
Familiarity or Experience with Pay Per Click Campaigns management
Familiarity with SEO best practices
Familiarity with SEO software (SEO PowerSuite)

Resumes are accepted by email only.

About Kapp Koncepts, Inc.
We are a website design & development company that is located right inside the Atlanta Perimeter in the Chamblee/Dunwoody area. When our company was created, we brought a unique approach to website design, development and marketing – and we continue that approach today. We combine practical business sense, great graphic design and sound technology. We exist to solve problems for our clients – from creating results-focused websites to elegant branding, and corporate identity packages to marketing campaigns.

Our company atmosphere is friendly and fun, all while meeting the goals that we set for our client’s projects. We offer flexible hours and generous compensation.

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Contact:

Jay Kapp
iwant2work@kappkoncepts.com